Support

Here when you need us.

Clear answers for setup, watches, subscriptions and everyday use. If you still need help, contact us directly.

Frequently asked questions

No. Japanese Walking Pro works on the phone. A compatible watch adds heart-rate and wrist-based workout data.

Yes. You can start without a watch and pair Apple Watch or a compatible Wear OS watch later. You do not need a separate purchase of the phone app.

English, Czech, German, French, Spanish, Italian, Polish, Slovak, Hungarian, Romanian, Russian and Ukrainian.

Yes. The app supports walking with your own music, and it also includes built-in tracks and Music Pacer features depending on platform and plan.

Premium unlocks the wider program set and advanced features such as calibration, coaching, statistics and supported watch integrations.

Use the form below or email support@japanesewalkingpro.com.

Android + Wear OS

Which watches work with the Android app?

Japanese Walking Pro is designed for watches running Wear OS 3 or later. On supported watches, the app runs natively on the wrist and can use standard Wear OS Health Services for data such as heart rate.

The quickest compatibility check

Look for “Wear OS by Google” in the specifications and Google Play directly on the watch. If the watch runs Wear OS 3+ and can install Japanese Walking Pro from Google Play, it is the platform the Android watch app is built for.

Compatibility can vary by exact model, region and OS version. Keep the watch software up to date. Newer Wear OS models with Google Play are generally the intended platform.

Typical compatible models

Samsung Galaxy Watch

Watch4 / Watch4 Classic · Watch5 / Watch5 Pro · Watch6 / Watch6 Classic · Watch7 · Watch Ultra · Watch8 / Watch8 Classic · Watch9 · Watch Ultra2

Google Pixel Watch

Pixel Watch · Pixel Watch 2 · Pixel Watch 3 · Pixel Watch 4

Xiaomi

Xiaomi Watch 2 · Xiaomi Watch 2 Pro

OnePlus

OnePlus Watch 2 · Watch 2R · Watch 3

Mobvoi / TicWatch

TicWatch Pro 5 · Pro 5 Enduro · Atlas · Pro 3 / Pro 3 Ultra / E3 after updating to Wear OS 3

Fossil Group

Fossil Gen 6 · Skagen Falster Gen 6 · Michael Kors Gen 6 with Wear OS 3

Selected premium models

TAG Heuer Connected Calibre E4 · Montblanc Summit 3

Not supported at the moment

Garmin, Huawei/Honor, Amazfit/Zepp, Fitbit, Xiaomi Smart Band, Redmi Watch and other watches that do not run Wear OS are not currently supported by the Android watch app.

Japanese Walking Pro

Still need help?

Send us a message and include your phone model, operating-system version and watch model if the issue involves a wearable.